The name of the game is customer satisfaction, especially in the airline industry where companies are constantly jockeying for business by promising better service than their competitors. Now a professor at the University ...
Economics & Business
2 hours ago
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1
In a departure from their usual content, TikTok beauty influencers are "de-influencing," telling viewers what not to buy. Offering uncharacteristically critical product reviews, many are directing their criticism at products ...
Social Sciences
Feb 15, 2023
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0
There is no need for a speech therapist to restrict bilingual children to speaking a single language to help them overcome stuttering, according to a new paper by a University of Kansas professor.
Social Sciences
Feb 7, 2023
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2
Consumers are less likely to perceive a negative review from someone of a Black background as credible, according to a first-of-a-kind study which explored the impact of showing race in online profile pictures and avatars.
Social Sciences
Jan 6, 2023
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5
More than 300,000 people were arrested for cannabis possession in 2020, FBI records show. Meanwhile, the drug is being legally sold for a profit in 19 states.
Political science
Nov 17, 2022
1
14
You may want to take online reviews with a grain of salt the next time you plan a vacation. Researchers found high-end hotels often inflate their ratings when they face greater competition from Airbnb.
Economics & Business
Oct 27, 2022
0
153
Imagine you have years-worth of research and it is dismissed by a 15-word rejection letter from a journal editor. That has happened to us.
Social Sciences
Sep 14, 2022
0
5
Negative online reviews and low-star ratings are generally known to be bad for brands, so much that there are entire businesses devoted to reversing the damage. But a new study from the UBC Sauder School of Business found ...
Economics & Business
Apr 7, 2022
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3
Researchers from Boston College and University of British Columbia published a new paper in the Journal of Marketing that examines when and why negative reviews can be beneficial to companies.
Economics & Business
Feb 17, 2022
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2
If you're about to buy something online and its only customer review is negative, you'd probably reconsider the purchase, right? It turns out a product's first review can have an outsized effect on the item's future—it ...
Economics & Business
Feb 4, 2021
1
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