California high court: Yelp can't be ordered to remove posts

Online review site Yelp.com cannot be ordered to remove posts against a San Francisco law firm that a judge determined were defamatory, a divided California Supreme Court ruled Monday in a closely watched case that internet ...

How to spot a fake online review

Do you trust online reviews? Now that Amazon is suing more than 1,000 people who allegedly offered to write glowing product reviews for cash, you might reasonably be concerned.

Scientists behaving badly (on social media)

It is generally undisputed that Twitter and other social information exchange websites are changing the landscape of science and communication. The value that these platforms offer is probably best evidenced by how much time ...

A matter of taste: When do products benefit from mixed reviews?

How do consumers react to products with diverse online reviews? According to a new study in the Journal of Consumer Research, a mix of positive and negative reviews can benefit products that are evaluated based on personal ...

Online reviews: When do negative opinions boost sales?

When purchasing items online, reading customer reviews is a convenient way to get a real-world account of other people's opinions of the product. According to a new study in the Journal of Consumer Research, negative reviews ...

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