Customer feedback helps spur employee creativity

Empowering customers to give feedback to service providers can have a key motivational impact on employees' creativity and customer satisfaction, two important service outcomes, according to a new study by management experts ...

Corporate culture can affect company performance, research says

Criticism of e-commerce giant Amazon.com's corporate culture in recent weeks has created a media firestorm, but a new study by the University of Kansas School of Business may shed light on the financial link between corporate ...

Optimism beats workplace cyberbullies

Workers who see the 'glass-half-full' rather than half-empty, can cope better with the stress of cyberbullying in the workplace.

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