Brazilian soybean growers' use of biofertilizer examined

Using biofertilizer on 80% of their planted area, Brazilian soybean growers are enjoying the environmental and economic benefits of employing the microbiome instead of chemical fertilizers. The microbiome is the community ...

The costs and benefits of addressing customer complaints

Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships between customer complaints, ...

Chatbots are cost-effective but can create customer fury

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...

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