Because customers who shop online cannot try on their purchases, a third of all Internet sales get returned. But handling these returns is costly, giving retailers that have both physical stores and digital sales a clear ...
Economics & Business
Apr 30, 2020
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For a long time, companies have used cost-effective chat services in their business-to-customer (B2C) sales. Companies engaged in business-to-business (B2B) sales are also increasingly moving their activities online, but ...
Economics & Business
Apr 17, 2020
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It's a devastating figure, more than one million Australians have found themselves unemployed in the space of just a fortnight, as the impacts of COVID-19 force more business and industry closures and lay-offs.
Economics & Business
Apr 6, 2020
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A worldwide study of 327,403 metro and bus passengers shows that women are ten percent more likely to feel unsafe than men on urban public transport.
Social Sciences
Mar 25, 2020
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We live in a world of online reviews. Before spending on everything from restaurant meals to a new pair of jeans or even a European vacation, many of us often check Amazon, Yelp or TripAdvisor first.
Economics & Business
Mar 10, 2020
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Companies like to highlight when they do good things for society, such as making charitable donations, becoming more environmentally friendly or improving the diversity of their workforce. Broadly, these behaviors come under ...
Economics & Business
Feb 26, 2020
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How do frontline employees in retail react to and handle situations where the customer ignores them and instead looks at their mobile phone? This has been studied by researchers Markus Fellesson, Associate Professor at CTF, ...
Economics & Business
Feb 20, 2020
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An analysis of the public's response to a United Airlines crisis in 2017 finds that stakeholder reactions can be extremely complex, with individual customers being willing to both boycott the airline and work with it to resolve ...
Economics & Business
Feb 12, 2020
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Some of the most hated companies in the U.S. are also the most profitable.
Economics & Business
Dec 20, 2019
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4
With the popularity of online shopping, it's no secret brick-and-mortar stores are fighting to stay relevant. Waiting area entertainment is one way they are standing out, because no one likes to wait. New research in the ...
Economics & Business
Dec 13, 2019
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