Whether they're dealing with impatient diners at a restaurant, handling returns at a clothing store or appeasing angry consumers at a call centre, anyone working in the service industry will tell you: it's a tough gig.
Economics & Business
Dec 4, 2019
0
1
This year has been challenging for retailers, to put it mildly. According to the British Retail Consortium, sales were down 1.3% year on year in September, the most recent month available, and the worst since the consortium's ...
Economics & Business
Nov 29, 2019
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7
Researchers from the University of Bochum and the University of Warwick published a new paper in the Journal of Marketing, which shows that sales relationship disruptions can have overall positive effects for the selling ...
Economics & Business
Oct 31, 2019
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3
With so much competition in the market, ecommerce sites consistently face one huge problem—abandoned shopping baskets. It is believed that around $4.6 trillion worth of merchandise has been left unpurchased in online shopping ...
Economics & Business
Oct 29, 2019
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5
Research by Oxford University's Saïd Business School, in collaboration with British multinational telecoms firm BT, has found a conclusive link between happiness and productivity.
Social Sciences
Oct 25, 2019
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New research published in an upcoming edition of the INFORMS journal Management Science finds that an online retailer's delivery strategy is imperative to that retailer's success and can be a determinant factor as to whether ...
Economics & Business
Oct 15, 2019
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2
With online-to-offline service platforms such as DoorDash experiencing rapid growth, consumers reap the convenience of the digital age while retailers get to collect a raft of data on their spending patterns. According to ...
Economics & Business
Sep 27, 2019
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4
Chatbots, which use artificial intelligence to simulate human conversation through voice commands or text chats, incur almost zero marginal costs and can outsell some human employees by four times, so why aren't they used ...
Economics & Business
Sep 23, 2019
2
176
To lure customers, online retailer Alibaba often targeted existing customers when marketing resources were limited. Then along came a research project with a novel question: What if you pursued prospective customers, and ...
Economics & Business
Sep 17, 2019
1
6
A new study from the University of Alabama at Birmingham Collat School of Business has broken new ground on identifying and improving upon effective "hunters" and "farmers" in the sales world. The study, published in the ...
Economics & Business
Aug 7, 2019
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