(PhysOrg.com) -- Companies should invest effort in convincing their staff about their marketing messages as well as trying to convince their customers, according to The University of Queensland's Associate Professor of Marketing ...
Other
May 11, 2010
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IBM announced a new service today which uses advanced analytics to match a caller with the optimal customer service representative (CSR) in real-time. IBM has collaborated with specialty insurance provider Assurant Solutions, ...
Software
Mar 18, 2010
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IBM today announced two analytics-focused research projects that will help telecom service providers and e-retailers improve customer service and new-customer acquisitions.
Software
Oct 6, 2009
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Cost reductions are high on the agenda in many firms. Cost reductions often result in manning reductions and fewer employees. Customer service is a labour intensive function, and is therefore very likely to be affected by ...
Other
Mar 26, 2009
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