T-Mobile gets rid of robot system for customer service calls
T-Mobile is getting rid of that robotic voice on its customer service lines, the company announced Wednesday.
Telecom
Aug 17, 2018
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5
Page 9 - News tagged with customer service
Sony PlayStation Network restored in US, Europe
(AP) -- Sony Corp. says it is restoring its PlayStation Network in the U.S., Europe and parts of Asia today after hackers stole customer data and sent services offline in April.
Business
Jun 2, 2011
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0
Facing compounding stressors, many American workers plan to change jobs in coming year
As the pandemic grinds on through a second year, many American workers are feeling the pressure, and many say they intend to leave their jobs within a year, according to a new survey from the American Psychological Association.
Social Sciences
Oct 4, 2021
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3
Emotionless chatbots are taking over customer service – and it's bad news for consumers
It's so hard to speak to a real person on the phone these days. Almost any time you need to call your bank, doctor or any other service, you'll probably be greeted by an automated service seemingly designed to prevent you ...
Other
Aug 31, 2017
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1
Staff 'false smiles' won't bring customers back: study
(PhysOrg.com) -- Companies should invest effort in convincing their staff about their marketing messages as well as trying to convince their customers, according to The University of Queensland's Associate Professor of Marketing ...
Other
May 11, 2010
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0
HSBC websites hit by cyber attack
Banking giant HSBC said Friday some of its websites had been hit by a "large scale" cyber attack that disrupted online services, but it assured customers that their data were not compromised.
Internet
Oct 19, 2012
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0
Pa. vendor confirms link to Target data probe (Update)
Minneapolis-based Target isn't commenting on reports that a Pittsburgh-area heating and refrigeration company is being investigated as the possible portal through which computer hackers stole credit card numbers from 40 million ...
Security
Feb 7, 2014
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0
'Competency-based' service training for flight attendants improves passenger satisfaction
Specialized "competency-based" cabin service training for airline flight attendants seems to improve customer satisfaction levels, according to a study in the July 2017 edition of the double-blind, peer-reviewed Journal of ...
Economics & Business
Jul 5, 2017
0
4
Good customer service can lead to higher profits, even for utilities without competition
In Lily Tomlin's classic SNL comedy sketch, her telephone operator "Ernestine" famously delivers the punchline, "We don't care. We don't have to. We're the Phone Company." But new research finds that satisfied customers mean ...
Economics & Business
Feb 2, 2021
0
4
Conscientious workers face exhaustion, shows research
Being conscientious at work has long been linked with career success but new University research shows that going above and beyond the call of duty comes at a cost to personal well-being and family responsibilities.
Economics & Business
Jan 26, 2017
0
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