Cathay apologises over data breach but denies cover-up

The top two executives at Hong Kong carrier Cathay Pacific on Wednesday apologised for the firm's handling of the world's biggest airline hack that saw millions of customers' data breached but denied trying to cover it up.

BA scrambles to address theft of passenger bank details

British Airways will financially compensate customers whose bank card data were stolen in a "sophisticated" and "malicious" hack, chief executive Alex Cruz said Friday as he apologised for the fiasco.

How language boosts satisfaction and buying behaviour

The adage "there is no 'I' in team" is a handy refrain used to emphasize the importance of teamwork in just about any setting, but new University of Alberta research shows that "I" works best alone when it comes to customer ...

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