In the digital age, managers can't ignore #angrycustomers

In a digital age where dissatisfied consumers vent their concerns through biting viral videos, nasty blog posts or negative online comments, managers need to develop strategies to soothe angry customers in person as well ...

Happy or unhappy, the customer is always right

(PhysOrg.com) -- Understanding their dissatisfied customers and acting on the knowledge will help companies save money and reshape the way they conduct business, according to research by Heidi Kevoe Feldman, an assistant ...