The costs and benefits of addressing customer complaints

Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships between customer complaints, ...

Amazon targeted in German competition probe

German regulators on Thursday opened a probe into whether e-commerce giant Amazon was abusing its dominant position to obstruct competition from rival sellers on its online platform.

Google accused of manipulation to track users

Seven European consumer groups filed complaints against Google with national regulators Tuesday, accusing the internet giant of covertly tracking users' movements in violation of an EU regulation on data protection.

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