NSA data center runs into electrical problems

The Army Corps of Engineers says it has found electrical problems at the National Security Agency's $1.7 billion data center that could delay the new facility's long-awaited opening this fall in Utah.

How to make customers happy: Study evaluates call centers

Are you having trouble with the dishwasher? Or with a computer, that doesn't work as it should do? Or with an incomprehensible instruction manual for the new book shelf? No problem – there is a service hotline for cases ...

AT&T, T-Mobile pledge to bring 5,000 jobs to US

(AP) -- AT&T Inc. is pledging to bring 5,000 wireless call center jobs, currently based abroad, back to the U.S. if it is allowed to proceed with its proposed $39 billion acquisition of T-Mobile USA.

Phone call emotion analyzer is a winner (w/ Video)

(PhysOrg.com) -- An Israeli company, eXaudios Technologies, has developed a software application that automatically analyzes the intonation and volume of a person’s speech in real time and translates it into statements ...

Call center optimization

A research report in the current issue of the International Journal of Engineering Systems Modeling and Simulation suggests that help desks can be optimized by adding very few extra staff.

page 2 from 2