In the digital age, service center operations, including call centers and help desks, are increasingly important as main channels for organizations to interact with their customers. Companies are looking for ways to manage ...
Economics & Business
Aug 17, 2021
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199
Children of the world can rest easy. The global pandemic won't stop them from tracking Santa Claus' progress as he delivers gifts around the globe on Christmas Eve.
Other
Nov 18, 2020
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4
It's a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer service to voice a complaint, you're faced with an automated voice ...
Economics & Business
Mar 5, 2019
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3
Virtually every organization is wrestling and experimenting with automation. But most are missing the benefits that come from deep and systemic change. One of the largest failings, in our estimation, is that organizations ...
Robotics
Feb 22, 2019
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4
Indian police said Thursday they have arrested nearly two dozen people on suspicion of defrauding people around the world by sending fake pop-up messages warning them that their computers were infected with a virus and offering ...
Internet
Nov 29, 2018
0
5
Facebook on Monday launched a range of AI-powered video-calling devices, a strategic revolution for the social network giant which is aiming for a slice of the smart speaker market that is currently dominated by Amazon and ...
Consumer & Gadgets
Oct 8, 2018
1
64
Nearly 40,000 striking Verizon employees will return to work Wednesday after reaching a tentative contract agreement that includes 1,300 new call center jobs and nearly 11 percent in raises over four years but also makes ...
Business
May 30, 2016
0
7
The future can be glimpsed in India's call centers.
Social Sciences
Aug 21, 2015
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22
AT&T is paying $25 million in a settlement with federal regulators over data breaches at call centers in Mexico, Colombia and the Philippines that compromised customer data for some 280,000 U.S. customer accounts.
Internet
Apr 8, 2015
0
18
Press "1" if you're tired of being on hold! Nobody likes to wait, but since customer service can't be packaged to sit on a shelf ready when we need it, everybody has to "get in line" for help from banks, credit card companies, ...
Economics & Business
Jan 13, 2014
0
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