The good, the bad and the awful—how business reacts to online reviews
Every day travelers across the globe are flocking to popular destinations, eager to relax and create memories.
Every day travelers across the globe are flocking to popular destinations, eager to relax and create memories.
Economics & Business
Aug 7, 2024
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A new study shows that Airbnb hosts who smile in their profile photos can get more bookings. Hosts with a smile see an average increase of 3.5% in bookings.
Social Sciences
Jul 24, 2024
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Ventures that pursue both commercial and social value creation have grown in popularity in recent years, but a study published in the Strategic Entrepreneurship Journal better defines four distinct types of social ventures. ...
Economics & Business
Jul 15, 2024
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In a digital world where people are mere pixels on a screen, gender bias can show up in unexpected forms. That's what our research team found in a field experiment published in the Journal of Operations Management.
Social Sciences
Jun 4, 2024
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We've known for a decade that political affiliation increasingly affects Americans' everyday lives, including where they live, whom they befriend, and whom they welcome as in-laws.
Economics & Business
Jan 19, 2024
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Artificial intelligence has become the Swiss Army knife of the business world, a universal tool for increasing sales, optimizing efficiency, and interacting with customers. But new research from Texas McCombs explores another ...
Social Sciences
Jan 18, 2024
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A researcher has found that—in the post-COVID era—shoppers now seek functional and transactional value, rather than fun and social interactions when visiting a shopping center.
Social Sciences
Oct 18, 2023
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A new study from the University of Eastern Finland and the University of Vaasa sheds light on how digital-based start-ups, and especially platform businesses, can make use of digital artifacts in their international endeavors ...
Economics & Business
Jun 19, 2023
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If you find yourself being more impatient than ever before when interacting with people in customer service roles—or if you've noticed other people having a shorter fuse and snapping more quickly—you're not alone.
Social Sciences
Mar 14, 2023
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Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended to provide feedback and make improvements.
Social Sciences
Jan 30, 2023
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