Social media pays off for businesses, study shows

(Phys.org)—Customers who connect with a business through social media will go to the business more frequently and contribute more to its bottom line, according to a new study from the University at Buffalo School of Management.

Californians asked to conserve power amid brutal heat wave

Californians sweltering in the West's lengthening heat wave were asked to reduce air conditioning and cut other electricity use again during critical hours Friday and again Saturday to prevent stress on the state's electrical ...

New IBM Service Plays Real-Time Matchmaker In Call Centers

IBM announced a new service today which uses advanced analytics to match a caller with the optimal customer service representative (CSR) in real-time. IBM has collaborated with specialty insurance provider Assurant Solutions, ...

Windstream's phone service suffers major outage

(AP)—Windstream Communications is recovering from a major outage that knocked out long-distance telephone service and blocked toll-free calls to its business customers.

One-size-fits-all approach doesn't work for different markets

When evaluating the performance of a brand in a certain territory, it might be more appropriate to evaluate it against its local competitors as opposed to its performance in other territories, according to research from a ...

Deals site LivingSocial says it's been hacked

Online deals service LivingSocial said Friday that its website was hacked, and the personal data of more than 50 million customers may have been affected.

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