How ads with dogs and cats affect consumer behavior

Researchers from University of Massachusetts Lowell, University of South Carolina, and Hong Kong Polytechnic University published a new paper in the Journal of Marketing that examines how pet-related experiences affect ...

Bad news? Send an AI. Good news? Send a human

Researchers from University of Kentucky, University of Technology Sydney, and University of Illinois-Chicago published a new paper in the Journal of Marketing that examines the customer response and satisfaction implications ...

Shaping the development trajectories of exchange relationships

Researchers from University of Melbourne, ESSEC Business School, and University of Wisconsin—Madison published a new paper in the Journal of Marketing that provides fresh insights into some of the underlying processes ...

Why product brands should build their own platforms

Researchers from University of Cologne and Vrije Universiteit Amsterdam published a new paper in the Journal of Marketing that examines the processes and building blocks underlying brand flagship platforms.

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