Consumers Reports pulls Microsoft laptop recommendation

Consumers Reports pulls Microsoft laptop recommendation
This April 12, 2016, file photo shows the Microsoft logo in Issy-les-Moulineaux, outside Paris, France. Consumer Reports said Thursday, Aug. 10, 2017, that it can no longer recommend multiple Microsoft laptops or tablets because of poor reliability compared to other brands. (AP Photo/Michel Euler, File)

Consumer Reports is pulling its recommendation of four Microsoft laptops after one of its surveys found that users were complaining about problems with the devices.

The consumer advocacy group said Thursday that it can no longer recommend Microsoft laptops or tablets because of poor reliability compared to other brands. Microsoft said the findings don't accurately reflect Surface owners' "true experiences."

The consumer group says Microsoft machines have performed well in laboratory testing. But a subscriber survey found start-up and freezing problems. The devices losing their "recommended" status are the Surface Laptop (128GB and 256GB versions) and Surface Book (128GB and 512GB versions).

Consumer Reports last pulled laptop recommendations in 2015, when ratings were removed for two Hewlett-Packard laptops and one made by Lenovo.


Explore further

Microsoft Surface gets battery boost, better viewing angles

© 2017 The Associated Press. All rights reserved.

Citation: Consumers Reports pulls Microsoft laptop recommendation (2017, August 10) retrieved 19 August 2019 from https://phys.org/news/2017-08-consumers-microsoft-laptop.html
This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only.
1 shares

Feedback to editors

User comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more