Microsoft restores Outlook.com service on the Web (Update)

August 15, 2013

Microsoft has fixed a problem that prevented some people from getting their email on Outlook.com.

Service had been restored on the Web shortly after 2 p.m. PDT Wednesday, according to an update on Microsoft's website. That's more than seven hours after Microsoft first acknowledged that some people had been locked out of their Outlook.com accounts.

Some Outlook.com users trying to check email on mobile devices might still be encountering trouble that engineers are trying to clear up, according to a Microsoft statement.

Earlier in the day, some people also could not retrieve their files stored on Microsoft's SkyDrive service. But that problem had been resolved by late morning PDT.

Microsoft blamed the breakdown on an unexplained "incident." The Redmond, Washington, company said only a small number of users were affected, but didn't provide further specifics.

Even if only a small percentage of Outlook.com users were cut off, millions of people could have been inconvenienced. Microsoft boasts it has more than 400 million accounts on Outlook.com.

Microsoft Corp. transferred all the users of its other Web email, including those with the hotmail.com and msn.com domains, to Outlook earlier this year as part of its attempt to outshine Google Inc.'s Gmail and Yahoo Inc.'s email.

Explore further: Outages hit some users of Microsoft's Outlook.com

Related Stories

Microsoft embraces a Google service for a change

May 14, 2013

Microsoft's disdain for Google doesn't extend to all of its rival's products. In a rare bit of cooperation, Microsoft's Outlook.com is giving users of its free email service the option of logging into Google Chat to exchange ...

Hotmail is dead as Outlook.com takes over

May 3, 2013

Microsoft's Hotmail, the free webmail service used by hundreds of millions of people around the world, was phased out Friday, as the US tech giant completed a rebranding to Outlook.com.

Microsoft adds Facebook to Outlook

July 13, 2010

Microsoft added Facebook to Outlook on Tuesday, giving users of its popular email program the ability to view status updates, pictures and wall posts from their friends on the social network.

Recommended for you

Desktop scanners can be hijacked to perpetrate cyberattacks

March 28, 2017

A typical office scanner can be infiltrated and a company's network compromised using different light sources, according to a new paper by researchers from Ben-Gurion University of the Negev and the Weizmann Institute of ...

Self-driving car crash comes amid debate about regulations

March 28, 2017

A crash that caused an Uber self-driving SUV to flip onto its side in a Phoenix suburb serves as a stark reminder of the challenges surrounding autonomous vehicles in Arizona, a state that has gone all-in to entice the company ...

Renewable energy has robust future in much of Africa: study

March 27, 2017

As Africa gears up for a tripling of electricity demand by 2030, a new Berkeley study maps out a viable strategy for developing wind and solar power while simultaneously reducing the continent's reliance on fossil fuels and ...

0 comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.