Paying less for goods, services may cost more in the long run
The National Association of Business Economics November outlook predicts continued slow growth for the economy with the unemployment rate expected to hold above 9 percent.
In the short-run, the consumer "wins" -- purchasing the item for less. But at what cost?
When a brand goes on sale, it gives away part of the profit margin needed to invest in future innovation and quality, says Sheri Bridges, associate professor of business at Wake Forest University and expert in branding and consumer behavior. This affects the consumers satisfaction in the long run because the company cannot afford to develop the newer and better products we all want.
In fact, says Bridges, firms that keep giving away margin will eventually have to reduce the quality of their goods and services.
Too many brands think the only way to get and keep customers is by cutting prices. In reality, consumers are more interested in high value than low prices. Value is a function of the bundle of perceived benefits offered at a given price. Apple doesnt discount its products, but its still one of the hottest electronics brands around.
Continual price-cutting conditions consumers to wait for sales before making purchases and sends a message that, in the companys eyes, the brand is not worth full price.
Selling products at a discount is like paying someone to like you, Bridges says. Good marketers know that sales arent necessary, if youre providing the right value to the right customer.