Say au revoir to the concierge. The proliferation of technology focused on finding the best tickets, the hottest restaurants or the next flight out of town may mean it's time to bid adieu to the concierge and other traditional ...
Software
Feb 19, 2013
1
0
In a digital age where dissatisfied consumers vent their concerns through biting viral videos, nasty blog posts or negative online comments, managers need to develop strategies to soothe angry customers in person as well ...
Economics & Business
Nov 7, 2012
0
0
Matchmaking managers can improve customer relations and increase repeat business by pairing employees and customers with similar personalities, according to a report in the latest edition of the Journal of Service Research.
Economics & Business
Jul 27, 2012
0
0
Anyone who frequents a Starbucks at UC Irvine has seen them: customers who camp out at coveted tables. They mark their territory with papers, backpacks, computers and coffee cups. They wear ear buds to discourage conversation ...
Economics & Business
Jun 12, 2012
0
0
Increasingly "plugged-in" customers are grabbing extra seats, counter space and table tops by using cell phones, laptops and cups of steaming hot coffee to shield others from seemingly public spaces, according to two marketing ...
Economics & Business
May 8, 2012
0
0
(PhysOrg.com) -- With identity fraud and the increasingly open Internet growing, consumers seem less likely to give out personal information online. For e-commerce and online marketers, this is a roadblock to the customer ...
Economics & Business
Feb 29, 2012
0
0
Preventing violent outbreaks of "spectator rage", similar to the deadly riots that broke out following a soccer game in Egypt, requires assessment and action by sports team owners and stadium managers, according to a report ...
Social Sciences
Feb 6, 2012
0
0
