Journal of Service Research is a peer-reviewed academic journal that publishes papers in the field of Business. The journal s editor is Katherine Lemon (Boston College). It has been in publication since 1998 and is currently published by SAGE Publications. Journal of Service Research is abstracted and indexed in, among other databases: SCOPUS, and the Social Sciences Citation Index. According to the Journal Citation Reports, its 2010 impact factor is 1.615, ranking it 39 out of 101 journals in the category ‘Business’.

Publisher
SAGE Publications
Country
United Kingdom
History
1998-present
Website
http://www.sagepub.com/journalsProdDesc.nav?prodId=Journal200746
Impact factor
1.615 (2010)

Some content from Wikipedia, licensed under CC BY-SA

Spectator rage: The dark side of professional sports

Preventing violent outbreaks of "spectator rage", similar to the deadly riots that broke out following a soccer game in Egypt, requires assessment and action by sports team owners and stadium managers, according to a report ...

Why companies don't learn from their mistakes

The mobile phone bill is not quite correct, the wrong food is served at a restaurant or the hotel room hasn't been properly cleaned: Most of us may have been annoyed about situations like these. Self-confident customers then ...

In the digital age, managers can't ignore #angrycustomers

In a digital age where dissatisfied consumers vent their concerns through biting viral videos, nasty blog posts or negative online comments, managers need to develop strategies to soothe angry customers in person as well ...

Customer commitment has many faces, differs globally

Companies that want to increase customers' loyalty and get their repeat business would do well to understand the nuanced ways in which and reasons why a customer is committed to that company, according to a recent study by ...

Peer problem solving leads to operational efficiency

Strength in numbers may not just be a truism for those seeking moral and emotional support, but it also may be an avenue for those seeking customer support. New research shows peer-to-peer problem solving can lessen the need ...

Coming to a smartphone near you: Personalized experiences

Say au revoir to the concierge. The proliferation of technology focused on finding the best tickets, the hottest restaurants or the next flight out of town may mean it's time to bid adieu to the concierge and other traditional ...

page 1 from 2