Online reviews: When do negative opinions boost sales?

When purchasing items online, reading customer reviews is a convenient way to get a real-world account of other people's opinions of the product. According to a new study in the Journal of Consumer Research, negative reviews ...

Gift giving 101: When do 'perfect' gifts backfire?

When it comes to shopping for gifts, we try to select things we think people both want and need. According to a new study in the Journal of Consumer Research, focusing too much on the gift recipient can lead to giving the ...

What's the upside of feeling too sad for chocolate?

The instant gratification and the pleasure derived from consuming excessive chocolate and deep-fried foods can lead way to a double-edged sword of negative consequences ranging from weight gain to feelings of low self-esteem. ...

Power play: Empowered consumers are more likely to switch brands

As consumers, we form favorite brands and select services providers from a plethora of choices. According to a new study in the Journal of Consumer Research, how powerful we feel in our daily lives may impact our likelihood ...

Time versus money? Placing a value on buyer's remorse

From a product's price to its convenience, ease of use, and number of overall features, many factors play into getting the most "bang for your buck." According to a new study in the Journal of Consumer Research, when it comes ...

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