UN sounds warning on climate change health threat

Climate change poses a health threat through increasing weather disasters and extreme heat, the UN said Thursday, calling for better warning systems that could be weaved into public health policy.

Bad bosses inspire employees to sabotage customers

When faced with rude customers, people in the service sector sometimes exact revenge – but they're much more likely to do so if their boss mistreats them as well, according to a new study by Professor Daniel Skarlicki and ...

Consumers remain upbeat

Despite the global recession and the crisis in the banking sector, consumer confidence in financial services remains intact, according to a report compiled for the Nottingham University Business School.

A problem shared can be a problem doubled

Customers perceive one and the same service problem very differently, depending on whether they are affected as individuals or in a group. Service failures that affect a group of customers cause them to be more annoyed with ...

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