News tagged with salesperson

Customer service is an emotional experience

You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious to a customer, but that a satisfied customer also improves ...

dateAug 31, 2012 in Social Sciences
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Let customers lie? Research says maybe

(PhysOrg.com) -- Honesty may be the best policy, but new research from the University of Sydney suggests that consumers feel more satisfied if they lie and get what they want than if they tell the truth.

dateMar 27, 2012 in Social Sciences
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