Rude behavior among employees can negatively affect consumer perceptions -- even when the incivility isn't directed at the customer, reveals new research from the University of Southern California Marshall School of Business.
People with Parkinson's disease suffer social difficulties simply because of the way they talk, a McGill University researcher has discovered. Marc Pell, at McGill's School of Communication Sciences and Disorders, has learned ...
British multinationals operating in countries that lack basic human rights give around 70% more money to charity than firms that do not have a presence in such politically controversial nations, a new study has revealed.
Charging extra for "add-on" features on a product may backfire on merchandisers, according to a new study in the Journal of Consumer Research.