Relying on customer surveys alone may mask poor service

Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended to provide feedback and make improvements.

Code-switching: The pressure on people to change how they speak

Have you found yourself altering how you speak when you find yourself in a more formal situation? Do you tone down your accent or stay away from words that may only be known in the area you are from? If so, you may already ...

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