How AI alters middle managers' work

The introduction of artificial intelligence is a significant part of the digital transformation bringing challenges and changes to the job descriptions among management. A study conducted at the University of Eastern Finland ...

Examining emotional intelligence in the context of virtual teams

Research from a team in India published in the International Journal of Public Sector Performance Management looks at the notion of "emotional intelligence" in the context of virtual teams. While it demonstrates an obvious ...

How parents' smartphone use affects their kids

When it comes to raising children in the digital age, one of the worst things a parent can do is give their kid a smartphone and hope for the best. Turns out, same goes for the grownups.

Cheerful chatbots don't necessarily improve customer service

Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be "delighted" to help. Once the bot creates the new order, they say they are "happy" to resolve the ...

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