The costs and benefits of addressing customer complaints

Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships between customer complaints, ...

Fewer americans tying the knot, survey shows

(HealthDay) -- That shiny band of gold may be losing its luster: A new government report shows more Americans are either avoiding marriage or marrying much later in life than their parents' generation did.

On-site electric current measurement to improve Smart Grid design

New and improved technology for measuring power quality in smart grids could save 839k tonnes of carbon and bring £250 million annual GVA in economic benefit. The technology has been developed by scientists at the Centre ...

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