Japan robot receptionist welcomes shoppers

She can smile, she can sing and this robot receptionist who started work in Tokyo on Monday never gets bored of welcoming customers to her upmarket shop.

Online reviews: When do negative opinions boost sales?

When purchasing items online, reading customer reviews is a convenient way to get a real-world account of other people's opinions of the product. According to a new study in the Journal of Consumer Research, negative reviews ...

Tighter oversight on border laptop searches

(AP) -- The Obama administration on Thursday put new restrictions on searches of laptops at U.S. borders to address concerns that federal agents have been rummaging through travelers' personal information.

Research sheds light on Amazon vs. Wal-Mart competition

After Amazon announced plans last week for a day of online retail discounts July 15 comparable to Black Friday, Wal-Mart is launching a rival sale online the same day. Who will win the e-commerce battle? Winning is a matter ...

Why waiters give Black customers poor service

When Black diners get poorer service from wait staff and bartenders than white customers, it's more likely because of racial bias than the well-documented fact that they tip less, according to a new survey I recently published.

Saying sorry really does cost nothing

(PhysOrg.com) -- Economists have finally proved what most of us have suspected for a long time - when it comes to apologising, talk is cheap. According to new research, firms that simply say sorry to disgruntled customers ...

McAfee antivirus program goes berserk, freezes PCs

(AP) -- Computers in companies, hospitals and schools around the world got stuck repeatedly rebooting themselves Wednesday after an antivirus program identified a normal Windows file as a virus.

There's a mathematical formula for choosing the fastest queue

It seems obvious. You arrive at the checkouts and see one queue is much longer than the other, so you join the shorter one. But, before long, the people in the bigger line zoom past you and you've barely moved towards the ...

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