Poor customer service leads to loss of customers

Cost reductions are high on the agenda in many firms. Cost reductions often result in manning reductions and fewer employees. Customer service is a labour intensive function, and is therefore very likely to be affected by ...

New research suggests tattoos are not a turnoff for customers

Thinking of getting a tattoo but worried about consequences on the job? Maybe you shouldn't be so concerned: New research from Rice University and the University of Houston finds that customers don't necessarily look down ...

Croatian aims for high-end niche with electric city car

A Croatian car buff has briefly set aside his day job of building demining and firefighting robots to satisfy his childhood dream of making a high-end electric auto he hopes will be a global hit with eco-conscious customers.

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