Get better customer service by choosing your words wisely
The next time you make a complaint to your cellphone or cable company, don't get personal.
The next time you make a complaint to your cellphone or cable company, don't get personal.
Economics & Business
Dec 12, 2016
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5
IBM today introduced Watson Virtual Agent, a cognitive conversational technology that allows businesses to simply build and deploy conversational agents. These agents, or "bots," have emerged as businesses look to improve ...
Hardware
Oct 26, 2016
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8
Tying company values such as honesty and respect into employee awards and job evaluations is being championed by public relations, marketing and human resources departments in some prominent companies, a Baylor University ...
Economics & Business
Aug 17, 2016
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6
Did you hear the one about the cable company that's actually improving customer service? The punchline: Comcast and its rivals say it's no joke.
Telecom
Jul 27, 2016
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6
Twitter has its eyes on Japan, with its 35 million users, to make money from companies eager to use Twitter data to research retail trends, manage inventory and improve customer service.
Internet
Apr 21, 2016
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7
"Just thinking about it makes me break out into hives" reported one man in his 60's. A woman in her 30's said she does everything she can to avoid it, including pretending she doesn't speak English. A woman in her 20's said ...
Other
Apr 7, 2016
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22
Comcast is trumpeting its best year for traditional TV services in nearly a decade, even though it continues to lose TV subscribers.
Telecom
Feb 3, 2016
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99
Customer service calls can be frustrating for consumers and agents alike. But MIT spinout Cogito believes it can use behavioral analytics to make those experiences less onerous.
Computer Sciences
Jan 20, 2016
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23
US tech giant Microsoft said Wednesday it is setting up centres to keep customer data in Germany, following a series of US surveillance scandals that have alarmed Europeans.
Internet
Nov 11, 2015
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22
New York's attorney general suspects there's little difference between broadband's fast lanes and the slower freight of ordinary Internet access.
Telecom
Oct 26, 2015
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43