Journal of Service Research is a peer-reviewed academic journal that publishes papers in the field of Business. The journal s editor is Katherine Lemon (Boston College). It has been in publication since 1998 and is currently published by SAGE Publications. Journal of Service Research is abstracted and indexed in, among other databases: SCOPUS, and the Social Sciences Citation Index. According to the Journal Citation Reports, its 2010 impact factor is 1.615, ranking it 39 out of 101 journals in the category ‘Business’.
The introduction of artificial intelligence is a significant part of the digital transformation bringing challenges and changes to the job descriptions among management. A study conducted at the University of Eastern Finland ...
Economics & Business
Dec 20, 2023
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A new study by the Business School (formerly Cass), City, University of London and Goldsmiths, University of London has found that flexible workers increasingly value 'third space' environments—pubs, coffee shops, bars—as ...
Economics & Business
May 25, 2021
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Whether they're dealing with impatient diners at a restaurant, handling returns at a clothing store or appeasing angry consumers at a call centre, anyone working in the service industry will tell you: it's a tough gig.
Economics & Business
Dec 4, 2019
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Companies may bear the brunt of the blame for imposing surcharges on consumers, even when an outside agency foisted those charges on the company, according to an international team of researchers.
Economics & Business
Apr 19, 2018
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Customers perceive one and the same service problem very differently, depending on whether they are affected as individuals or in a group. Service failures that affect a group of customers cause them to be more annoyed with ...
Economics & Business
Feb 22, 2017
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Companies that want to increase customers' loyalty and get their repeat business would do well to understand the nuanced ways in which and reasons why a customer is committed to that company, according to a recent study by ...
Economics & Business
Jul 7, 2015
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The mobile phone bill is not quite correct, the wrong food is served at a restaurant or the hotel room hasn't been properly cleaned: Most of us may have been annoyed about situations like these. Self-confident customers then ...
Economics & Business
Feb 25, 2015
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Strength in numbers may not just be a truism for those seeking moral and emotional support, but it also may be an avenue for those seeking customer support. New research shows peer-to-peer problem solving can lessen the need ...
Economics & Business
Jun 25, 2014
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(Phys.org) —Merging companies that focus on a dual-goal emphasis of simultaneously enhancing efficiency and customer satisfaction show the highest increase in long-term financial performance, according to a new study from ...
Economics & Business
Jan 29, 2014
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Can you imagine a world where a subway ride becomes the highlight of your day? Where going to the laundromat isn't such a dreary duty? A recent study published in the Journal of Service Research found that our perception ...
Economics & Business
May 8, 2013
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