In the digital age, managers can't ignore #angrycustomers

In a digital age where dissatisfied consumers vent their concerns through biting viral videos, nasty blog posts or negative online comments, managers need to develop strategies to soothe angry customers in person as well ...

Dove 'Sketches' most-watched online ad: Unilever

Unilever claimed bragging rights Monday to the most-watched Internet commercial of all time—a three-minute study of women's self-perception that stars a forensic artist.

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