How social media can improve emergency service responses

The majority of emergency service staff in Europe has a positive attitude towards integrating social media into emergency management processes, an EU-funded survey has found. Attitudes differ, however, depending on gender, ...

Customer service is an emotional experience

You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious to a customer, but that a satisfied customer also improves ...

India drops ban on online porn after backlash

India has reversed a controversial order banning hundreds of porn websites, a government official said Wednesday, after accusations of heavy-handed censorship in the world's largest democracy.

EU data protection reform to replace national laws

The European Union wants to replace a mishmash of national laws on data protection with one bloc-wide reform, updating laws put in place long before Facebook and other social networking sites even existed.

Facebook settles with FTC over deception charges

Facebook is settling with the Federal Trade Commission over charges it deceived consumers with its privacy settings to get people to share more personal information than they originally agreed to.

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