Delivering bad news? Don't beat around the bush

You know you want to end your relationship, but you're nervous and don't want to be hurtful. So you spend the first 10 minutes of your dinner date making friendly and fidgety small talk before diving into the matter at hand.

Men get ahead by chatting before negotiations

Whether sealed with a handshake, a million-dollar contract, or a string of curses, every business deal is a reflection of trust. Both parties trust that the other will hold up their end of the bargain. Good negotiators have ...

Small talk and humour essential in working life

Over the last 18 months researchers from Victoria's Language in the Workplace Project have been analysing conversations on building sites and in eldercare facilities and incorporating the transcripts into English teaching ...

page 1 from 2