Chatbots are cost-effective but can create customer fury

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...

Dust storms and valley fever in the American West

Valley fever is a dangerous threat to human health—and cases are on the rise in the arid southwestern United States, as wind from increasing dust storms can transport the fungal spores that cause the disease. Valley fever ...

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