Slackers a drag at work

Sole source of trouble ... one lazy worker can affect a whole team

Cash talks when overbooked hotel guests walk

Cash bonuses can help hotel operators lure back disappointed customers who were displaced during overbooking snags, according to Penn State researchers.

Customer satisfaction with AT&T, T-Mobile drops

(AP) -- Sprint Nextel Corp., once dead last in customer satisfaction among the Big 4 national wireless carriers, now has the happiest subscribers, along with long-time leader Verizon Wireless, according to a survey released ...

Collaborative efforts key to employee satisfaction

(PhysOrg.com) -- U of T’s recent faculty and staff employee survey is “a good news story,” says Professor Angela Hildyard, vice-president (human resources and equity).

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