Researchers from University of Oxford published a new paper in the Journal of Marketing that examines the use of chatbots in customer-service roles and finds that when customers are angry, humanlike chatbots can negatively ...
Economics & Business
Oct 20, 2021
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11
Employers who prioritize employee health and well-being enjoy a competitive advantage in retaining and hiring employees during what many are calling "The Great Resignation." Those investing in automation and artificial intelligence ...
Economics & Business
Oct 20, 2021
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3
The COVID-19 pandemic reduced teachers' commitment to remain in the classroom, our study on teacher turnover found.
Education
Sep 16, 2021
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3
In a study of dating and married couples in India who were surveyed before and after India's COVID-19 lockdown, relationship satisfaction, love, intimacy, and passion were significantly lower post-lockdown compared with pre-lockdown.
Social Sciences
Sep 9, 2021
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3
Parcel delivery companies failed to keep customers satisfied during lockdown, with a "remarkable" decline in their service rating, according to new research.
Economics & Business
Sep 2, 2021
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2
Researchers from San Diego State University, University of North Carolina at Greensboro, and University of Georgia published a new paper in the Journal of Marketing that shows that customer dissatisfaction with M&As can ...
Economics & Business
Aug 5, 2021
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2
Think about the last time your boss delegated a task to you. Did you perceive that request as a sign of strong leadership—or as your manager shirking responsibility? In the end, did you successfully complete the task, or ...
Economics & Business
Jul 29, 2021
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Researchers from George Mason University, University of Manitoba, Colorado State University, and Georgetown University published a new paper in the Journal of Marketing that examines an unintended customer consequence of ...
Economics & Business
Jul 23, 2021
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4
Millennials, often referred to as the "job-hopping generation," represent a group of young workers who once grabbed the national spotlight with their publicized demands for "fun" work perks, such as happy hours. However, ...
Economics & Business
Jul 22, 2021
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3
Social distancing and lockdowns have disrupted university study for the past 18 months. Students are understandably stressed as shown by a dramatic drop in student satisfaction across Australia reported in the annual Student ...
Education
Jul 14, 2021
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4
