Why waiters give Black customers poor service

When Black diners get poorer service from wait staff and bartenders than white customers, it's more likely because of racial bias than the well-documented fact that they tip less, according to a new survey I recently published.

Is it possible to overcome our biases in the face of conflict?

The images in the media have been strong and often disturbing in the wake of George Floyd's death at the hands of Minneapolis police. We process them through our biases, both conscious and unconscious. That's the domain of ...

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