When negotiating, it pays to know your customer

A new study of the time-honored tradition of haggling over new car prices shows that sales personnel who are trained to understand a customer's price sensitivity will strike a better deal for their employers.

Cost savings from add-on pricing may result in profit loss

When Dr. Xianjun Geng traveled to a conference in San Francisco in 2009, he booked a four-star hotel on a discount travel website for $80 a night. Upon his arrival, he learned of some unexpected add-on fees, including $40 ...