COVID-19 and masking impact emotional labor performance

We are emotional beings and this matters deeply in our personal lives but also in our working lives, perhaps nowhere more so than in the face-to-face service industries. New research in the International Journal of Quality ...

Foam 'fizzics'

Chemical engineers at the University of Illinois Chicago and UCLA have answered longstanding questions about the underlying processes that determine the life cycle of liquid foams. The breakthrough could help improve the ...

Nearly half of Calif. affected by hacks in 2013

The number of Californians whose personal data was hacked last year jumped sixfold to 18.5 million accounts and as many as one-third of those people will become victims of fraud, says California Attorney General Kamala Harris, ...

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