Too many returns this holiday? How loyal customers can hurt sales

Many people have strong habits when it comes to shopping, preferring favorite stores and favorite brands. But a new study in the Journal of Marketing Research suggests that these same shoppers may have hidden habits that ...

How to trust what your customers say about your brand

Marketers would love to get inside the consumer brain. And now they can. Researchers at UC Berkeley's Haas School of Business are using functional magnetic resonance imaging (fMRI) to see if what people say about brands matches ...

Guilty pleasure? It's all in the mind's eye

(PhysOrg.com) -- While many of us believe we need a good reason to enjoy a special luxury or splurge on something expensive, there really may be no such thing as a guilty pleasure, say University of Michigan researchers.

Obama, Romney supporters: More in common than you might think?

(Phys.org)—It's a common refrain during the political season—Republicans and Democrats talk past one another. They claim they live in different universes or come from different species, with little hope for extending ...

Digital video recorders do not change shopping behavior

Watching a television show from a digital video recorder (DVR) gives viewers a chance to skip commercials, but new research finds that owning a DVR does not influence the demand for advertised products despite its ad-skipping ...

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