Why is customer service so bad? Because it's profitable

It's a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer service to voice a complaint, you're faced with an automated voice ...

Tesla sets March 14 'Model Y' unveiling

Tesla is planning to unveil a new electric "crossover" vehicle March 14 which is slightly bigger and more expensive than its most affordable model, according to chief executive Elon Musk.

Why we should (carefully) consider paying kids to learn

Over the past 15 years, we've seen a decline in the performance of Australian school students on international tests. On the Programme for International Student Assessment (PISA), Australia ranks a disappointing 20th in mathematics ...

Sociologists ensure water equity flows near and far

Will there be enough water for everyone in the near future? Water equity affects us all and is one of the 21st century's key environmental justice issues. While people may look to CSU's engineers and watershed scientists ...

Apple upstages Amazon in selecting new tech hub locations

One tech giant strung dozens of North American cities through a circus-like contest that led mayors and governors to desperately pitch their regions—and offer huge sums of public money—in hopes of landing a gleaming new ...

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