Why is customer service so bad? Because it's profitable

It's a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order. Yet, when you call customer service to voice a complaint, you're faced with an automated voice ...

Tesla sets March 14 'Model Y' unveiling

Tesla is planning to unveil a new electric "crossover" vehicle March 14 which is slightly bigger and more expensive than its most affordable model, according to chief executive Elon Musk.

Why we should (carefully) consider paying kids to learn

Over the past 15 years, we've seen a decline in the performance of Australian school students on international tests. On the Programme for International Student Assessment (PISA), Australia ranks a disappointing 20th in mathematics ...

Experts call for national research integrity advisory board

It's been proposed before, but so far no one has heeded the call for an official advisory board to support ethical behavior in research institutions. Today, leaders in academia with expertise in the professional and ethical ...

Sociologists ensure water equity flows near and far

Will there be enough water for everyone in the near future? Water equity affects us all and is one of the 21st century's key environmental justice issues. While people may look to CSU's engineers and watershed scientists ...

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