Food survey: Consumers trust and value product labels

Americans tend to trust food labels, especially the ingredient list, expiration date and nutrition fact label, according to the March Consumer Food Insights Report. The most distrusted labels include low-calorie, naturalness ...

Conspiracy theories on '15-minute cities' flourish

Urban planners are fending off abuse fuelled by conspiracy theories about their "15-minute city" regeneration projects which suspicious social media users claim are the road to "climate lockdowns".

Relying on customer surveys alone may mask poor service

Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended to provide feedback and make improvements.

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