Smoother and safer flying

Flying through a patch of severe and unexpected turbulence is an unforgettable, unsettling and sometimes painful experience for tens of thousands of passengers each year.

Using customer names pays off – unless you get it wrong

Personalizing products and services is becoming more prevalent. Coffee shops, such as Starbucks, put customers' names on beverage cups, flight attendants address first-class fliers by name and direct mail, such as catalogs, ...

Gender segregation in jobs is not rooted in early family planning

Despite decades of efforts to banish the idea of "jobs for men"—construction worker, firefighter, mechanic—and "jobs for women"—teacher, flight attendant, registered nurse—almost 69 percent of workers are in occupations ...

Gov't weighs permitting cellphone calls on planes (Update)

Rules against making cellphone calls during airline flights are "outdated," and it's time to change them, federal regulators said Thursday, drawing immediate howls of protest from flight attendants, airline officials and ...

Airline passengers may get a break on electronics

The government is taking a tentative step toward making it easier for airlines to allow passengers to use personal electronic devices such as tablets, e-readers and music players during takeoffs and landings.

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