How to win back customer defectors

Researchers from University of Groningen, University of Mannheim, and SAP Germany published a new paper in the Journal of Marketing that explores the potential benefits of winning back lost customers and the best strategies ...

Do you use your work phone outside working hours?

Nowadays many work duties can be dealt with by means of mobile devices at home, a situation which blurs the boundary between work and other daily life. This blurring of boundaries between work and non-work domains may both ...

Lead with empathy during the COVID-19 crisis

In these uncertain and highly stressful times, there is heightened reliance on managers and supervisors to maintain the well-being, health and safety of their workforce.

The retention effect of training

Especially in times of shortage of skilled workers, some companies do not offer continuing education that improves the employees' chances on the labour market. Behind this restraint is the employer's fear that employees who ...

Onboarding new telework jobs in the time of corona

Now that "everybody" is working from home, it can be challenging for companies to recruit and onboard new employees. How can the new hires be productive and feel that they belong in the workplace when they are working from ...

When older people feel excluded at work

Employees over 50 can feel excluded and demotivated in the workplace for various reasons. They feel particularly excluded when they believe that their cognitive abilities decrease with age, as psychologists from the University ...

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Employment

Employment is a contract between two parties, one being the employer and the other being the employee. An employee may be defined as:

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