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What new research reveals about rude workplace emails

With the advent of the coronavirus pandemic and remote work on the rise, the sheer volume of email exchanges has skyrocketed. Electronic communication is efficient, but it's also distant and detached, and often can be rude.

Multitasking in the workplace can lead to negative emotions

From writing papers to answering emails, it's common for office workers to juggle multiple tasks at once. But those constant interruptions can actually create sadness and fear and eventually, a tense working environment, ...

2016 presidential campaign emails reveal strategy, surprises

While public discussion during and after the 2016 presidential campaign between Donald Trump and Hillary Clinton largely focused on emails and email servers, a team of political science scholars zeroed in on email communications ...

Facts and stories: Great stories undermine strong facts

Some research shows facts are better received when presented on their own. Other studies show facts are more accepted when interwoven with stories; stories can help bridge emotional connections. If someone is trying to persuade ...

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E-mail

Electronic mail, often abbreviated as email or e-mail, is a method of exchanging digital messages, designed primarily for human use. E-mail systems are based on a store-and-forward model in which e-mail computer server systems accept, forward, deliver and store messages on behalf of users, who only need to connect to the e-mail infrastructure, typically an e-mail server, with a network-enabled device (e.g., a personal computer) for the duration of message submission or retrieval. Rarely is e-mail transmitted directly from one user's device to another's.

An electronic mail message consists of two components, the message header, and the message body, which is the email's content. The message header contains control information, including, minimally, an originator's email address and one or more recipient addresses. Usually additional information is added, such as a subject header field.

Originally a text-only communications medium, email is extended to carry multi-media content attachments, which were standardized in with RFC 2045 through RFC 2049, collectively called, Multipurpose Internet Mail Extensions (MIME).

The foundation for today's global Internet e-mail service was created in the early ARPANET and standards for encoding of messages were proposed as early as, for example, in 1973 (RFC 561). An e-mail sent in the early 1970s looked very similar to one sent on the Internet today. Conversion from the ARPANET to the Internet in the early 1980s produced the core of the current service.

Network-based email was initially exchanged on the ARPANET in extensions to the File Transfer Protocol (FTP), but is today carried by the Simple Mail Transfer Protocol (SMTP), first published as Internet Standard 10 (RFC 821) in 1982. In the process of transporting email messages between systems, SMTP communicates delivery parameters using a message envelope separately from the message (headers and body) itself.

This text uses material from Wikipedia, licensed under CC BY-SA