Online microaggressions strongly impact disabled users

In person, people with disabilities often experience microaggressions—comments or subtle insults based on stereotypes. New types of microaggressions play out online as well, according to new Cornell-led research.

Chatbots are cost-effective but can create customer fury

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...

Striving for sustainable digitalization

Digitalization is a rather nebulous term with many different definitions in various fields. According to researchers writing in the International Journal of Global Environmental Issues, digitalization might encompass production, ...

Artificial intelligence not trusted for financial advice

We trust Siri to give us directions, are happy to use a self-checkout at the supermarket, and the introduction of driverless cars is eagerly awaited by many, yet it seems bank customers are not ready to accept investment ...

page 31 from 40