Nigeria and digital banking: A revolution still waiting to happen

At the end of 2022 the Central Bank of Nigeria launched new banknotes. At the same time it also capped withdrawal of the new banknotes. The rollout of the currency change was shambolic. But it also led people to turn to digital ...

Chatbots are cost-effective but can create customer fury

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...

Many won't rely on virtual options after COVID: AP-NORC poll

Many Americans don't expect to rely on the digital services that became commonplace during the pandemic after COVID-19 subsides, according to a new poll, even as many think it's a good thing if those options remain available ...

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