Six tips for keeping children safe online

If you're a parent of teenagers, you might feel like your kids have the upper hand when it comes to technology. As digital natives, teens intrinsically (or so it seems) understand what platforms, programs, apps, and social ...

Chatbots are cost-effective but can create customer fury

Chatbots are expected to drive 95% of online customer service interactions by 2025 but QUT research has found a failure to meet customer expectations is also driving frustration among users, reducing their likelihood of making ...

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